Privacy Policy

1. Introduction

Welcome to Zatoona (الزتونة), an AI-powered mobile application. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy complies with applicable privacy laws including GDPR, CCPA, and mobile app store requirements.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, profile picture (when using Google/Apple Sign-In)
• Contact Information: Email address for support and communications

2.2 Content Data

• Images: Photos you upload for AI processing and analysis
• Voice Data: Audio recordings for voice-to-text conversion and AI interactions
• Text Input: Messages and queries you send to our AI system

2.3 Device and Usage Information

• Device Information: Device type, operating system, app version, device identifiers
• Usage Data: App usage patterns, feature interactions, session duration
• Technical Data: IP address, crash reports, performance metrics

3. How We Use Your Information

• AI Processing: To provide AI-powered features including image analysis, voice processing, and intelligent responses
• Service Delivery: To operate and maintain the app functionality
• Personalization: To customize your experience and improve AI responses
• Support: To provide customer support and respond to inquiries
• Analytics: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights

4. Third-Party Services

We integrate with the following third-party services:

4.1 Authentication Services

• Google Sign-In: For user authentication (Google Privacy Policy applies)
• Apple Sign-In: For user authentication (Apple Privacy Policy applies)

4.2 AI and Processing Services

• Google Gemini AI: For AI processing and responses
• ElevenLabs: For voice synthesis and audio processing
• OpenRouter: For AI model routing and processing

4.3 Infrastructure Services

• Firebase: For app analytics, crash reporting, and backend services

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With third-party services listed above for app functionality
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate security measures including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments
• Access controls and monitoring
• Secure cloud infrastructure

7. Data Retention

• Account Data: Retained while your account is active
• Content Data: Images and voice data processed temporarily and deleted after processing unless saved by user
• Usage Data: Retained for up to 2 years for analytics purposes
• Legal Requirements: Some data may be retained longer to comply with legal obligations

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent where processing is based on consent

9. Cookies and Tracking

Our app may use:

• Essential Cookies: For app functionality and authentication
• Analytics Cookies: To understand app usage (via Firebase Analytics)
• Performance Cookies: To monitor app performance and crashes

10. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable privacy laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date.

13. Contact Information

For any questions about this Privacy Policy or to exercise your rights, please contact us using the information above.